FAQ for the Annual Unreserved Farm and Industrial Equipment Sale - Nov 23 & 24, 2020

Tuesday November 24th - 9:30 am

Auction Details
Date
Tuesday November 24th
Time
9:30 am
Online Auction
Auctioneers
Tom Hamulecki


Jared Pettman

For the auctions held Monday November 23 (Live Virtual Online) and Tuesday November 24 (Timed Online)


Auction FAQ:

  • What does it mean by Live Virtual Auction? This means that the auctioneers will be auctioning live over the internet and  you will hear them accepting bids from online bidders on two bidding platforms. Take note that even if you are the high bidder on an item on one platform – you may not be the highest bidder on the item between the two platforms. There is no bidding done on-site. The sale is sold in sale order on the website. The auctioneer will go through each item one by one, just like it would be at a live on-site auction.
  • Why are some items sold by Live Virtual Auction and some Online Only? There are only so many hours in the day and we had a lot of interest in consigning to our sale. We decided to make it two days with some of the smaller items to be sold by a timed online only auction.
  • What does the time mean by the lots on the online only auction? That is the time that the item will be closing. For the online only auction, 2 items will close every 2 minutes. The auction will have a soft close – which means that the item will stay open until there are 3 minutes of no bidding on the item. If there is a minute left in bidding and someone bids, the lot will extend for another 3 minutes. Please do no wait until the last 30 seconds to bid. That seems to be when people have the most trouble with bidding. The internet isn’t perfect and takes time to refresh and not every ones internet speed is the same.
  • Can I look at the items before the auction? Yes! Items are located at Sunrise Equipment Auctions, 593249 Oxford Road 13, Norwich, Ontario Canada N0J 1P0. You can come between the hours of 8:30 and 4:00 for viewing. Please practice proper social distancing protocols while you are on site. Please do not come if you are feeling unwell, have a temperature or a new or worsening cough. We appreciate your consideration in keeping our staff and customers safe.
  • How do I sign up to bid online? Click here to sign up for NEXTLOT or here to sign up for PROXIBID .  There are instructions on each page to walk you through the registration process.  You MUST accept the terms and conditions to register for the sale. If you registered and it has been a while and you haven’t been approved yet, go back through and check that you have accepted the terms and conditions.
  • How do I bid online? Virtual Online – The auctioneer will be asking for bids. The asking price will show up on your screen and you click on bid and it will bid that amount for you.     Pre-Bid and Online Only bidding – Once you have registered, find the equipment you’d like to bid on, simply click ‘Place Bid’. You’ll be able to place a bid at the current minimum bid amount or select maximum bid. When you select maximum bid, enter the highest amount you are willing to pay for an item and the system will bid the lowest amount required for you to win up to your maximum bid amount.
  • What fees are on top of the purchase price? The buyer’s premium is 4.99%. There is a 2% online fee that is capped at $1000 per item. HST is charged on all fees as well as any applicable purchase.

Online Bidding Tips:

  • Please do no wait until the last 30 seconds to bid. That seems to be when people have the most trouble with bidding. The internet isn’t perfect and takes time to refresh and not every ones internet speed is the same.
  • Please refresh your screen frequently to ensure you are seeing up to date information.  Note that especially on cell phones/tablets, what you are seeing on the screen may not be what is actually happening on the online timed auction.  Some devices do not refresh therefore causing misleading results.
  • Our NextLot app only works when the sale is live streaming. The Nextlot app will be blank until the sale goes to live streaming. For timed online auctions, use your internet browser on your device as the app does not work for that.

Payment FAQ:

  • When will I receive an invoice? A few hours after the auction is complete you will be e-mailed an invoice that will come with all the payment options and information.  Make sure to check your junk mail if you do not receive an email. If you have not received an e-mail by the next day, please call us at 519-424-1562.
  • How do I pay?  Your invoice will be e-mailed and that will come with all the payment options and information.  Make sure to check your junk mail if you do not receive an email. Cheques, e-transfers, or wire transfers will be accepted. Contactless  E-transfers and Wire transfers preferred to reduce the spread of COVID-19.  ALL INVOICES TO BE PAID WITHIN 2 WORKING DAYS OF RECEIVING THE INVOICE. If you need financing, you must have that approved before the sale and a copy of approval letter e-mailed to sunriseauctions@outlook.com.
  • How long do I have to pick it up? All items need to be removed by Friday December 18, 2020. We will be closed from December 19th until January 4th.
  • When are pick up hours?  NO LOADING MONDAY NOVEMBER 23 – After that,  Monday – Friday 8:30 am – 3:30 pm. Saturday November 26 8:30-11:00 am. Closed all other Saturday and Sundays. (see image below for full details on pick up dates and times)
  • What do I have to do to pick it up? Pay for it, check your e-mail for a paid invoice, print off your paid invoice, bring it with you (or send it with the person who is picking it up).  No items leave the yard without proof of payment. All items are located at Sunrise Equipment Auctions 593249 Oxford Road 13, Norwich, ON N0J 1P0 Do not come to pick up your items if you are feeling unwell.
  • Do you have anyone to help load? Yes! We have a loading dock as well as forklifts and equipment to load your items onto trailers.

If you have any further questions, we can be reached at 519-424-1562

Auction Location